Compact With Texans
Cisco College seeks to encourage life-long learning and enhance the quality of life in the communities it serves by maintaining an open-door admissions policy and providing a comprehensive array of learning, service, and life experiences that will motivate and challenge students.
The College’s Internet site is designed to be user-friendly and easy to navigate with up-to-date information that is useful to our students and community members. The site offers key contact names, e-mail addresses, and phone numbers for customers seeking information about the College. The site clearly identifies the date that information is updated. The home page for Cisco College is www.cisco.edu
Consistent with our core values, college faculty and staff respond to requests for information as close to the time of the request as possible and provide updates about unavoidable wait times and offer other options to meet their needs.
Published information, brochures, catalogs, class schedules, and any other information printed and/or published by the College to promote the College or to inform the public about the College, are published in a professional and timely manner and will be up-to-date and accurate.
Customer Service Performance Measures:
Annual surveys are conducted to measure student satisfaction with the services of the college.
Cisco College seeks fair, just, and prompt solutions, when possible, to all complaints and grievances. Currently enrolled students wishing to discuss issues regarding student services, student life, student rights, and student obligations should do so through the Dean of Students office. All academic and student services related complaints are to follow the policies and procedures outlined in the Cisco College Student Handbook, the College Catalog, and/or the Cisco College Policy Manual. Each of these documents can be
Employees who have concerns should discuss their concerns with their Supervisor, Division Director or Director of Human Resources.
Individuals or groups external to the College who have concerns or complaints about a customer service issue should address the concern to the Director in the area involved. If the issue is unresolved, the complaint should then be directed to one of the College Vice Presidents. The Customer Service Representative may be contacted for issues unresolved at the department or Vice President Level or if the customer needs assistance in directing the complaint. The College's Customer Service Representative is the Executive Director of External Relations at 254.442.5107.